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Refund Policy

Last updated: July 26, 2026

At Lumora Works, we want you to love what you wear. If something isn't right, we'll make it right. This policy explains how returns, refunds, and exchanges work.

Return Eligibility

Made-to-order items (graphic tees): Because our tees are printed on demand, we accept returns only for defective items or shipping errors. If your tee arrives damaged, misprinted, or incorrect, email us within 14 days of delivery with a photo and we'll send a replacement or issue a full refund — no return needed.

Denim and shorts (non-custom): Unworn items with original tags attached can be returned within 14 days of delivery for store credit. Items must be in their original condition — no washes, no alterations, no pet hair, no deodorant marks.

Non-returnable items:

  • Items marked "Final Sale"

  • Items worn, washed, or altered

  • Items without original packaging or tags

  • Gift cards

How to Start a Return

  1. Email jake@lumoraworks.co with your order number and the reason for your return.

  2. Include a photo if the item is damaged or defective.

  3. We'll send you a return shipping address and instructions within 1–2 business days.

Do not send items back without contacting us first — returns sent without approval may not be processed.

Refund Processing

  • Approved refunds are issued to your original payment method within 5–7 business days of us receiving the returned item.

  • Store credit refunds are issued within 1–2 business days.

  • Shipping costs (original and return) are non-refundable unless the return is due to our error (wrong item, defective product).

Exchanges

We don't offer direct exchanges. If you need a different size or color:

  1. Return your original item for store credit.

  2. Place a new order for the item you want.

This ensures you get your new item faster without waiting for return processing.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item:

  • Contact us within 14 days of delivery with a photo of the issue.

  • We'll send a replacement at no cost to you, or issue a full refund (including shipping).

  • You don't need to return damaged/defective items unless we specifically request it.

Lost or Stolen Packages

We are not responsible for packages marked as "delivered" by the carrier but not received. If your tracking shows delivered but you haven't received your order:

  • Check with neighbors, building management, or household members.

  • Contact the carrier directly to file a claim.

  • If the package is confirmed lost by the carrier before delivery, we'll send a replacement or issue a refund.

Order Cancellations

Orders can be cancelled within 12 hours of placement. After 12 hours, your order enters production/fulfillment and can no longer be cancelled. To cancel, email jake@lumoraworks.co as soon as possible.

Contact

Questions about returns or refunds? Reach us at:

  • Email: jake@lumoraworks.co

  • Phone: 573-605-2627

  • Hours: Monday–Friday, 9:00 AM – 7:00 PM CT

  • Website: lumoraworks.co

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